Prior authorization is required on all returns. You must include all parts, pieces, printed material and original packaging in order to be eligible for a refund and/or exchange. Return acceptance is at the sole discretion of SkinDirect.com.
Shipping fees will be refunded only on orders where the original item(s) were damaged and/or defective and a refund is requested. We are not responsible for return packages that may be lost or damaged in transit. We recommend that you insure your return package and choose a method to track its delivery.
You will be provided with our return address once, and if, your return or exchange is authorized. Please allow approximately 5 business days for us to process the return or exchange once received by us.
Should you need further information regarding the return or exchange of any products you have purchased at SkinDirect.com, please contact us by clicking here.
Our normal business hours are Monday through Friday, 9:00a - 5:00p Pacific Time.
Please Note: DO NOT RETURN YOUR ITEM before completing this form and receiving approval and an authorization number from one of our representatives. All unauthorized returns will be rejected.